We don't use item or stock numbers. We indicate the bead by its name, quantity, usually in bold type with the price at the end of the description. You'll see quantity information along with the price for the quantity. Click the Add to Cart button BELOW the item description.

• For example, if the item sells in a quantity of 4 beads for $2.99, it means you get one pack of 4 beads for one $2.99 amount.

We are very careful to display the most accurate colors and bead sizes. Several customers have indicated that their PCs don't seem to display the colors well. This is due (in part) to the video driver on your PC, the number of colors it can display, and the amount of memory your PC has. For example, we needed to change video drivers several times in order to get the best and most accurate color displays on our PC. Sometimes your public library's PC has a more recent video driver that does a better job of displaying colors, so we suggest you look at our photos on another PC that may be able to display the beads better. If you are still unsure about the color, please call.

RELAX--We Guarantee You'll be Happy with Our Quality & Service--No-Hassle Returns

If the items you ordered don't meet your expectations, simply ship them back to us & we will issue a credit for the amount of the merchandise only (sorry no refunds). We can't issue any credit for the cost of shipping the item to you, and you must pay to ship it back to us. We recommend, to protect your package, that you insure it & ship it via USPS first class to avoid any loss. Items that cannot be returned and are final sale:

• Kenneth Jay Lane jewelry, vintage jewelry, or designer jewelry, which are final sale.
• close outs or reduced items, which are final sale.
• Getting Started Kit, Parts Pak, Bead Board Special, Kits, or Books, which are all final sale.
• items totaling less than $10.00.
• specially ordered merchandise.
• custom designs such as necklaces we string for customers, etc.

If you have any questions about this be sure to call us or email us. It is always better to clear up any misunderstanding before you order. We want all our customers to be happy, but we need to know if you have special needs that we can satisfy!

We wrap our beads very carefully. We've had just a few instances of bead breakage since we started shipping beads in 1980. That's a pretty good track record. Thanks, US Postal Service! If you receive broken beads, please initiate a claim with the USPS to get reimbursed, since all shipments are insured. USPS wants to see the condition of the box, so save that. In some cases we can replace a damaged item. Let us know within 7 days of receiving it. If it is sold out we will replace with a similar item or issue a credit not a refund.

IMPORTANT--Customers Are Responsible for Accepting Their Orders

Once we deliver your shipment to the USPS it is their responsibility to deliver it to you. Since many shipments require a signature, if you are not home when the mail carrier attempts to deliver, the carrier will leave a notice that you must go to your post office to get the package since you must sign for it. It is your responsibility to do so, and if a shipment comes back to us because you did not go to get it at the post office (a "left" shipment), we will NOT issue a refund. The USPS Priority Mail service is excellent, and they will do their best to inform you that there is a package waiting to be signed for. We do not consider a "left" package returnable. If it does come back because you failed to accept delivery, or provided wrong address, etc. we will NOT refund the cost of shipping to you AND we will deduct a restocking fee, but only if the item(s) is in resaleable condition. If item(s) are damaged or otherwise not resaleable we will NOT refund any amounts to you.

What Our Customers Say

Shipping Outside the U.S.

We will gladly ship your order outside the U.S. We accept credit card payments on international orders. International Shipping is via air mail parcel post or Federal Express. The cost of the shipment depends on weight and destination. We add a $8.00 international handling fee, and there is a $75.00 minimum for international orders.

If Your Check is Returned

Sorry but we must ask you to pay a $25.00 returned check fee if your check "bounces". We will wait for about 10-12 calendar days after we deposit the check to make sure the check is good. If your check is returned, we will then accept a bank money order or postal money order as payment, but we will NOT resubmit the check. We will mail the returned check to you after you have met your obligations.

Items priced at $10.00 or less are FINAL SALE.

No Offers on Approval

We do NOT ship anything on approval. If you have any doubts whatsoever, please call or email to ask questions before placing your order. Our telephone numbers are at the bottom of this page.

We devote a majority of our skills and time to ensuring that you receive your order as quickly and as completely as possible. We also are meticulous in choosing vendors and pricing our beads to your advantage.

Sale or Special Combination Offers are Not Returnable

This includes the Starter Kit, the Bead Board Special, books, DVD’s, and other similar items.

If any item(s) arrive damaged we will replace them but you must ship them back to us. If you want to get reimbursed for the cost of shipping them back to us, please file a claim with the USPS or other shipper responsible for the damage.

If you have a problem with your order, please call within 7 days of receiving it. We need to know as soon as possible. We will not accept returned items if you don't call or email immediately.

Since the pictures and descriptions of the beads are as accurate as possible, down to the millimeter, we rely on you to contact us with your questions before you place your order. In the 15 years we have been selling beads by mail, we have had fewer than a dozen returns. In the mail order business, that is a phenomenally good track record, the equivalent of no returns.

Sale Items Not Returnable

Sale items are not returnable. It's a "Final Sale". This includes red lettered special prices. Finished jewelry is not returnable. This includes Kenneth Jay Lane, vintage/antique jewelry, designer jewelry.

• We accept MasterCard, Discover, and Visa, as well as personal checks and money orders (exception -- shipping outside the US requires a credit card).
• You can email the order and you can include your credit card number and expiration date in your email. For security, send 2 separate emails with half of your credit card number in each. Our email address is janey@beadsbymail.com .
• Personal checks must be cleared (see above) and they take 10 days from the day of deposit in our bank.

phone 719-598-1506 or 800-572-7920 between 9AM and 7PM MOUNTAIN time, Monday-Saturday

regular mail to Beads by Mail, 1015 Golden Hills Rd., Colorado Springs, CO 80919

or e-mail, just type your order into the body of the e-mail.   

For immediate ordering, call!

Just use our quick & easy online shopping cart.

We accept the following types of payment: MasterCard/VISA, Discover, Personal Check, or Money Order. Note: we insure & ship via priority, US Postal Service 2-3 days. We also ship via FedEx or USPS Express if you need it tomorrow.

Phone (U.S.)800-572-7920 or (outside U.S.) 719-598-1506. Mailing Address: Beads by Mail, 1015 Golden Hills Road, COlorado Springs, CO 80919 USA